Everyone at the dealership was very professional and knowledgeable on every level and department that helped me. I have bought over 7 brand new chevy trucks in my lifetime and have to say the service and treatment I received at Rick Hendrick Chevy was one of the best if not the best!
On 5/12/2020 my wife and I had gone to Rick Hendrick Chevrolet. We had the pleasure of encountering Chris (our salesman). Chris was absolutely wonderful, there was no pressure while showing us vehicles. My wife choose a 2021 trailblazer RS to test drive, Chris accompanied us. During our drive Chris was polite and unintrusive offering to answer questions when asked. My wife enjoyed the drive and and asked her questions upon our return. Chris was phenomenal his knowledge of the vehicle was excellent, and his delivery of the answers was tactful and not overwhelming. My wife���s decision was made, Chris put together some paperwork and sent us over to financing. This is usually the part everyone hates. Well I have to say that Mark in finance was also very knowledgeable and relaxed. Mark explained the different options he had available, sat back and truly allowed my wife and I to decide. We had a few questions which make answered professionally without any push. Again we made our decision, Mark put together some paperwork and we were done. Short wait for cleaning of the vehicle, and I thought we were on our way. Big surprise and outstanding customer care Chris came out and assisted my wife in setting up all the new tech in the vehicle as well as her phone. I was very impressed with Chris as he took nearly 45 minutes to make sure my wife could use the features, and understood what they were as well. If you can���t tell I will say it, it was the best experience we had purchasing a new vehicle. Both of these gentlemen are an asset to their company, I can only hope that Rick Hendrick Chevrolet is aware of it and acknowledges it.
Great people and service. Competitive prices and clearly explained the details of various financing options. Would definitely recommend to anyone in the Naples Florida area looking for a new Chevrolet.
The service people are very customer oriented I had lee and he really was great As a business person who has run large divisions of companies I am strongly customer focused. MY only suggestion is waiting over an hour for the Hertz rental guy to come was not good,,, and worse to rent me a car that was on your lot If it was my business I would look at paying the hertz guy to remain on site all day (with an office) or pay a Hendrick employee to do the rentals,,, thus people do not have to wait or financially penalize Hertz for person that does not show up in less than 30 mins